Aliexpress dispute reddit. The process of recovering your money is absurd.

Aliexpress dispute reddit. I wouldn't even dare purchasing something over 100$ on ali.

Aliexpress dispute reddit Finally wait days for Aliexpress to "step in" only to have them mysteriously approve or deny the judgment for apparently random reasons. Having issues with 2 of the sets from different sellers. AliExpress also said that both reasons for the dispute (wrong color, missing parts) were valid, if that's relevant for my problem. Now sadly I know that aliexpress dispute system is awful, and while showing the shirt with the package and details might not be enough for them as apparently I might be bored enough to do that just to hassle them. Tracking could get stuck for weeks or longer. But protection time for opening dispute is different: - On PayPal: you can open dispute on PayPal within 180 days after payment. Aliexpress hates dealing with disputes that are <10 dollars and usually refunds it straight away. Then I received a product that literally disintegrated within a few days. AliExpress is the one who decides whether you get your partial refund, whether AE requires further evidence or whether AE denies your dispute. Because you only have one dispute per purchase. Told me to open dispute once Last message was Aliexpress needed more information and is saying it will have an answer in another 11 days. Now they're telling me that the dispute case has been closed and I will only get a partial refund but I 'can still return it now' - why would I return this if the dispute case has been closed and it's not in my favor?!: So, I got scammed off 164€ by AliExpress. Select you want a refund, fill in the amount you want to get refunded. If you see "Let Eva deal with dispute" and "Talk to an Agent" and "Let Aliexpress deal with dispute", make sure you select Eva. Hi, I've started a dispute a few days ago for a damaged item. I could not respond to that dispute because I went away from my house and I was lazy. Aliexpress dispute judgements have flopped 100% in favor of the sellers no matter what. Remember that officially AliExpress and any supplier has no warranty or quality assurance obligations to you. r/Aliexpress • I ordered 2 things and only received 1. You can open a dispute in one of these 2 conditions: the package arrived but was not as described. It's the first time I have a dispute with Aliexpress and I'm wondering because when I opened a dispute with the possibility of returning the goods and receiving my money, and presented evidence in the form of recordings and described the problem in detail, the seller responded to it and proposed not to make a return, which I agreed to. If you are not satisfied with a dispute you can appeal it providing further evidence to support your claim Looks like AliExpress refused my dispute on some items, around $100 never arrived. Hope this helps! I was able to get my refund via dispute with this evidence. Recently, I have cancelled my order because the it was out of Ordered several sets on 6/7 (June 7th) during choice sale. . Only order something that your are willing to lose. I am a bot, and this action was performed automatically. Since you would have proof (the video), you would get a full refund. You only need basic proof. You have 15 days from when it expires to file a dispute. Deal with spiteful automatic dispute denials from outraged merchants who jump into your PMs to moan about why you didn't contact them first. Basically you need to confirm the delivery of the package in question and open a dispute for a refund with the right reason. ~NEVER close a dispute until your dispute is satisfactory. AFAIK AliExpress holds the payment card information and you're not paying directly to the seller. There you can find a lot of FAQs and guidelines related to Aliexpress. No, only do it via AliExpress dispute. I waited a bit to get a final response and they eventually stated without a doubt that they lost the package. I started a dispute where I uploaded clear evidence showing the sizing is wrong. The dispute was raised before my buyer protection ran out. I don't see the dispute button anywhere at all near the order. That closes the door. Step 1: the seller promises a refund using paypal but first you need to close the dispute. Indicate in the dispute that isn't where you live. If you ask for a refund and the seller accepts, but doesn't pay return shipping even though they said they would in the ad. 4 days ago I have placed a dispute and waiting for a solution. Hello r/AliExpress. Dispute time! The seller admitted to not sending it though, but the faq here says not to agree to resending the item, correct? They have not asked to close the dispute, but my purchase protection has run out as the item was already delivered. AliExpress only offered 1/3 of the price paid as a partial refund. In your aliexpress dispute upload a screenshot your order with your address (and correct state) and tracking number, and also upload a screenshot of the usps website/tracking website that shows it got delivered to New Jersey with the same tracking number. I have opened only two disputes and only one dispute was successful. Ok, dispute time again, I politely explained the situation and provided ample evidence. Contacted their customer support chat and the representative couldn't tell me much but said the dispute has been escalated and I would have an answer in a couple of days. I kept insisting on $60 refund. There is no way for the Chinese portals (AliExpress) and companies to know which vendors are performing favorably unless you let a dispute run its course and finally I opened a dispute and proposed a partial refund amount of $60. You have cheated aliexpress's system by uploading a false tracking number before the ship deadline. It would've been better to message the seller once the item was delivered, and then use the duration of the dispute period to open a dispute with AliExpress, so it doesn't give the impression that you're trying to game the system by keeping the item and getting a refund. Recently ordered & paid for an item but received it a colour I did not want. Ordering & Payment UPDATE: I contacted Canada Post and asked them why their tracking showed "Item Delivered" then hidden in a link that the item was being returned. They will reply 1% refund or something, wait for aliexpress to step in. Open a dispute and select something like, received wrong or faulty item. I've had that a couple of times when I was given fake tracking numbers that never updated after the 60 days period and I used screenshots of the conversation with the seller with the aliexpress Tracking could get stuck for weeks or longer. On AliExpress tracking, it shows my correct address but when contacting Canada post, they’ve confirmed that the shipping label was not addressed to my home address. On occasion I will send the seller a message if they screwed up the quantity and try to let them fix it because quantity issues can be a pain for disputes depending on who you get on AliExpress's end. As soon as you open a clai Aliexpress Rules Never accept Paypal in a dispute. The other dispute was successful and I had received a partial refund. If you found the answer to your question yourself, please come back and delete your post. We ask that you take a minute and check if your questions are answered in any of these FAQs If you found the answer to your question yourself, please come back and delete your post. The… An item arrived damaged, but was not showing as confirmed received on aliexpress so I assumed I had more time to open my dispute. You have to provide evidence and hopefully explain why this evidence supports your dispute enough to have the dispute decision to be overturned in your favor. There you can find a lot of FAQs and guidelines related to Aliexpress. I am less worried. They keep all the money they can. What do I do? Tracking could get stuck for weeks or longer. All but one arrived without any issue (and so far loving them!). Now just open a dispute, describe in detail your issue, as well as say what claims were false (for exmp. If it still hasn't arrived, file the dispute with a picture of the tracking as evidence and "logistics" as the reason. The seller said the only way he could refund was through a dispute. The dispute was unsuccessful and the seller kept his money. There is no way to upload more evidence? Like the chat of you talking with the seller to open a dispute for a refund of $8? It's kinda confusing the dispute process, if you click in reject it should appear a button of add more evidence. Then he/she proposed return for refund, which I also refused. I'm afraid that by opening it while having a lot of protection time left might result in me losing the dispute. Seller refuses to refund me for missing item from June order - Aliexpress eventually refunded me in full Order marked as delivered but not received (due to being in a combined order). Aliexpress dispute results they gave: The tracking information shows that the package has arrived at your local post office and waited for your collection. Disputes are the only way to get a refund if something goes wrong with your order. I'm being denied a refund by the seller for €50 I was sent something else than what I had ordered (basically scamming). I have an issue with a seller. I’ve had a similar situation, waited three weeks for the seller, they uploaded bogus tracking info, then claimed they couldn’t ship the item, offered a refund in PayPal, then changed to refunding through the AliExpress platform. All in clear view - all day long. Despite this, AliExpress rejected my dispute, even though Hermes made it fully clear my item didn't get delivered. AliExpress stepped in. 119K subscribers in the Aliexpress community. Seems Aliexpress is cheating people. You may pay more on Amazon, but my god, I've never ever had a problem with Amazon that couldn't be fixed within 10 minutes. Make sure you buy your stuff from high rating seller and product with at least that have a couple reviews from the other customer. Hi r/AliExpress, I recently ordered a bunch of Apple Watch bands from AliExpress. A subreddit to the greatest website for buying stuff direct from China. Yeah, 9 reviews isn't a lot. Has Aliexpress reached a new low and are cheating people. I type in the problem into the search bar and only (mostly) posts from the aliexpress subreddit pop up. Seems they are just giving the run around at this point. Number 1 biggest mistake on Aliexpress is people returning items. The seller only puts in their feedback if any. from all cases i had sellers are often more Happy to accept Cancelations for the correct reason after posting the seller rules, since they know they are F*CKED when it comes to a dispute. So I have opened a dispute and when submitting the notification". Now he is saying that the package might have gone missing and I have to open a dispute (logistics reasons) to get a full refund. The seller admitted to sending to wrong address but Aliexpress dispute team didn’t care, since it tracked to my address. I've done nearly 300 orders on Ali and had problems with less than 5%, including damaged items, wrong items, sent to wrong address and didn't arrive within buyer protection time. Also see r/AliExpress for about a million other stories like Please check our introduction to the Aliexpress sub. AliExpress NEW SCAM maneuver --> Seller send prohibited items instead ordered items, immediately destroyed by customs, dispute rejected asking to upload customs documents, you can't access any document, tracking not even exist in your country mail system, money released to seller, appeal rejected. Step 2: you agree to close the dispute and give him your paypal details Ali releases the money to seller on completion, and dispute pauses this process as well as creates the risk seller won't be able to get paid, depending on the dispute's outcome. The noted that I should open a dispute with Aliexpress. You will win the dispute and get all your money back. The dispute process is basically out of aliexpress generosity. This skips the whole agents trying to translate everything (which is reason for most of delay), and will usual take about 30 second for decision and pretty much every time, she will automatic start the refund process. After wasting significant time & effort on a convoluted dispute process with both PayPal & AliExpress the latter insisted that what I received had value - even though I don't like it - closed the case with only a partial refund. AliExpress condones BAIT & SWITCH. Like the Chinese restaurant menus, we give them a number for easy reference. Also check the tracking steps if there's anything suspicious there. So it is advised to wait until the 60 days of the buyer protection are almost over or until the package arrives. When AliExpress allows merchants like Zhuoliang Meter Enterprise to operate, they don't realize it's a reflection on AliExpress. Opened a dispute and they wanted me to refund it (seller pays shipping). You can write in your text field "Okay. I opened a dispute and waited for AliExpress to step in, make sure to screenshot all the conversations you have Right with you there two orders four items never delivered customer service is an absolute joke the dispute process is even worse if you try to contact them after filing a dispute even once the next time you go to customer service you'll find the text boxes gone AliExpress now blocks Communications if they don't want to talk to you seven I ordered a shoe in size 8 and the seller sent size 6. Aliexpress will not give a full refund from this year, even if the buyer is right and has 100% proof. TL;DR Opened dispute and was refunded for my incorrectly made order but seller still sent out a new correctly made order at no cost to me. 73 votes, 56 comments. Now the seller is saying as I received it more than 15 days I can not claim a refund. Hello everyone, i recently ordered a dress on Aliexpress and when i received it I noticed it was too small for me but very beautiful otherwise. Even if is the wrong item, the Aliexpress will check the tracking and will close your dispute without refund, if you open for not receiving order. Is there a way to pay them back? Jul 28, 2024 · my subreddits. Do you have video evidence of unpacking your parcel? If not: make a picture of the packaging with the item you received laying next to it. These are the most common scams on Aliexpress. I've never lost a dispute, I've been a buyer since early 2000s, I have had thousands of transactions. Second, obviously we can't see what is in the dispute-proposal, but sellers always start with $0. lmao. I am not claiming that you can always reopen a dispute, but sometimes, it is the best thing to do. Also depends on the person managing your dispute, you just might get unlucky. I ordered a 800 CAD electronic item off of AliExpress lol. And then later on during the day the seller messages me and asks me to cancel the dispute… they gave me a logistics tracking number which worked. This was easily documented, and I opened a dispute, proposing a full refund and no return shipping. One was never delivered to me. No refund. Never cancel a dispute. Also,at this point you can reject any proposal made by the seller or any offers made by them through private messaging. Never needed it but you never know, there are lots of people complaining that AliExpress sides with the sellers in these cases. The shoes were close to $100 so I preferred to get a full refund. But like the other says, do not close your dispute until you get your money back. For sure it wasn't stolen, I got amazon packages as well on the same day. You want a refund and opened a dispute. Ended up doing a chargeback through my credit card. Dear OP and other people that wish to have a sane time using Chinese online vendors, like from Aliexpress, et. I accepted AliExpress' proposal on the 14th of March after i had provided countless evidence against the seller, but now 2 days later, the seller responds with a 0$ refund proposal. ) In the Dispute I wrote ==> I have already tried to contact the seller, but for 2 weeks already he has been wasting time without trying to really remedy the problem. They marked the dispute invalid. as long as you havent confirmed reciving it in aliexpress, you are good. Took photos of package and contents, told AliExpress my item not as described. AE agrees that they are fake and also made the same proposal, which I accepted. Aliexpress holds it in escrow until 14 days after delivery is confirmed (either by you, or automatically), or longer in case of a dispute. Arrived 6/17. I've had that a couple of times when I was given fake tracking numbers that never updated after the 60 days period and I used screenshots of the conversation with the seller with the aliexpress I will NEVER buy from AliExpress again. All they need to do is stay calm, speak very very poor english and when you get angry you're being scammed they win the dispute. Now the seller has a new proposal for full refund once I return the goods. Probably will win if you have a good case. Poor packaging, but you wont win a dispute because the goods can still be used, or you can send it back which is priced extremely high and they know that's the case. The moderators can delete your post if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on this sub. You are more likely to win the dispute and get a full refund that way. The seller initially proposed $10, I refused. However, I filed 2 appeals and lost both of them. How can I make sure that I supply enough evidence to just get my refund since the seller refuses to help? Welcome to r/BorrowerDefense! If you feel that you were scammed by your college, trade school, or training program, you should consider filing for a federal program called Borrower Defense to Repayment (BDTR) that could help you get the federal student loans associated with your scam school DISCHARGED (and maybe even get a refund). (Even if you would have, you can still open a dispute, but i find that disputes opened before confirmation are more likely to be resolved in your favor). Eva isn't giving me the option to dispute an order. I would re-dispute with Aliexpress. This time Aliexpress responds with a final solution that I send it back to China and seller pays the shipping. Open the dispute, 100% refund, no return, screenshot and circle the instructions from seller. I asked to send the dress back and get a refund and the seller then sends me a message begging me to close the dispute and keep the dress and he will refund me 60$ out of the 80$ i paid for the dress. I don't know what aliexpress' verdict will be on this given the tracking information, but cancelling the dispute will most probably get you nowhere. I provided an unboxing video, but I uploaded it on YouTube, and I didn't consider the fact that YouTube is blocked in China. When it didn't, then AliExpress was satisfied and judged in my favor. Include as evidence a screenshot from 17track. Let AliExpress step in and you will most likely get a refund. It happens with eBay too. as you have 100% clear evidence that they are violating the TOS. Seller admitted set was out of stock, but sent an envelope with a tiny item inside. I wouldn't even dare purchasing something over 100$ on ali. Seller keeps asking me to settle with them and at this point I might just because they may give me a better solution than actual Aliexpress is offering as they want to refund me: $0. No, aliexpress themselves will not ban you You might be banned by the seller, but if it's literally a fraudulent seller who cares? I now pay with PayPal for everything i order on ali it has saved my ass countless times where a dispute was denied or i have an issue after 15 days then having to call the bank spend hours on the phone and wait weeks apon months to get my money back. Hello, I ordered a SmartWatch and I received an empty box. If buyer protection does expire, wait 10-14 days more. Just be patient. That was 2 days ago and every day de same: "system is busy, try again later" i've been purchased a lot of stuffs from Aliexpress and never get any scam whatsoever. Maybe you could do it under a different heading, like item defective/wrong item/missing and write under the dispute that you got an empty package but nothing else. That is why there are incorrect judgments, penny refunds. I filed a dispute as soon as I got my package. I have a video of the unboxing. They usually give you 30 more days, although it's not unheard of to receive 60 more days of protection (I have); you can even ask them to give you that much time specifically. You need to open as "it's not as described" Ps: I work there Thank you for contacting AliExpress. Please contact the moderators of this subreddit if you have any questions or concerns. I ordered something on AliExpress a month ago or so and it didn't arrive. just saying I can request a return/refund or talk it out with the seller. Sounds like a typical AliExpress seller strategy to me. In first 4 cases with scales (about 6 USD items), sellers always rejected my refund request with a 0,00 USD counter offer and a promise to resend the item or a plea to cancel the dispute first (which I all rejected) so AliExpress had to step in and promptly refunded me. This also includes broken or damaged packages. It's final judgement you don't want to see happen. You can only dispute an order once. Despite providing the GPS and photo from the tracking clearly showing it was the wrong place the Aliexpress solution was "no refund". If AliExpress needs more they can ask for it. I opened a dispute with Aliexpress using the chat as evidence but it was in Hebrew the local language but i sent a link where the text was translated by Google. Scam #001: Paypal scam. Before opening a dispute, you can try asking each seller to give you more protection time. Or you might be tempted to dispute a wrong shipping method before the package arrives, but have no dispute left if it arrives broken later on. Use ultra simple language when dealing with Aliexpress (no multi-clause sentences and only express what is needed). 125K subscribers in the Aliexpress community. 00 refund, so check what you actually agreed with. " When that didn't work, you tried to get me to change my dispute reason to one that doesn't reflect poorly on you as a seller. If you get something in writing from the post office also include that as evidence in the dispute. I want to describe my experience with the dispute process here. I opened a dispute under the category "Item specifications not as described," and addressed the incorrect specifications. Then, after confirming receipt, you open a dispute on the aliexpress website or app, where you dispute it with the seller, and aliexpress would step in if you can't reach an agreement. In the meantime another order has arrived and an item is missing. Do I feel guilty? I used to but not anymore. Every time I get a combined package I record myself opening it just in case. Then again he/she proposed Return for full refund and I again refused. The second rule of this sub is DO NOT close a dispute. edit subscriptions. popular-all-random-usersAskReddit-pics-funny-movies-gaming-worldnews-news-todayilearned-nottheonion-explainlikeimfive-mildlyinteresting-DIY If you paid for the order by Paypal, you can open dispute both on AliExpress and Paypal. I read them, go to their comments, become assured that my things will be there. I also provided a picture of the damage, but AliExpress judged my request "invalid" due to the lack of anything else other than the picture. I keep a spreadsheet with each order. As you indicated you will have to file a dispute for every item in the order. Almost all aliexpress shops (I have several hundred offers spanning across five years or more) mix faulty products with working ones, hoping that people won't bother refunding when it's under ten dollars. I expected a large box instead I got bubble mailer. When the item arrived, I discovered that a few specifications were incorrect, defeating the entire purpose of use. Sometimes I see things as "do not cancel" and "you can't open it again". Not a single dime left my bank account in the whole process from ordering to refund. Do not open a dispute. In my case AliExpress marked the order as refunded and soon after Klarna notified that the order was refunded and total amount to pay changed to 0. Regarding on your order 3017995328272947 After checking, I find your dispute has been under" Return and Refund" process, currently the dispute can't be cancelled or changed. Stated your case, state attempt to resolve, show evidence of seller deceptive instructions and attempt to use non aliexpress refund method. AliExpress flag my order as delivered, but nothing on my end. Can anyone please help me I tried so many times to win this dispute it’s been 80 days since this item is stuck in customs, they customs said that they won’t be able to deliver this item to me and that I should request a refund but no matter what I do AliExpress won’t accept my dispute the protection time has already passed and I’m unable to provide an official document because I can First, the seller can't refund you, they don't have your money. You have tried to trick me into canceling my dispute so you can refund me outside of aliexpress on "good faith. After it runs out, you have 2 weeks to open a dispute. Contrary to popular belief, a seller asking you to cancel dispute is almost always about them trying to play the system (various things between seller & aliexpress, the platform), but NOT about cheating/scamming you the buyer. al. It is not possible to get a refund without opening a dispute. So, a month ago, I purchased a $60 product from Aliexpress. The dispute claims that the package is available for me to pickup, but it says that nowhere in the tracking and upon contacting USPS they do not know where the package is. Seller and both AliExpress told me I received someone else’s order. I never remember what company AliExpress use to ship, but they explicitly state to contact AliExpress. So I put in a dispute and uploaded evidence, 3 pictures and a video (video of me opening the package). After 10 days I filled a dispute for full refund. Do not post your tracking on this sub and ask if this is normal, the moderators will delete it. Always open a dispute for an item not received on time issue. net showing where the package Is or was delivered city wise. I haven't tried to spend a lot of money though (just as the amount of your order). Thank you very much in advance, I hope I get some answers before December 19, because that's when my dispute runs out :/ Please check our introduction to the Aliexpress sub. The dispute period is also part of the system too. I'll close the dispute and we'll see but if it doesn't come through I'll reopen the dispute. " Dec 5, 2024 · Aliexpress usually also allows a difference of 1-2 inches (w to 5cm) in measurements and if you open a dispute (using returns/refunds) for that you'd only get a partial refund since you may still be able to use it (unless free returns is involved), and some people call that a scam as well. If you still want to get other solution, you can directly click here to contact seller for another solution. Yes an Appeal can be used for trying to reverse a decision in a dispute that did not rule in your favor. 00. This process could take 5 business days to complete. I've won a dispute recently as well. The Ali dispute closed because you made a claim on PayPal. Judgement from Aliexpress: Valid Solutions: Option 1: Please continue to wait for 3 days Response time: 3 days If you have already settled the dispute with seller, please inform us so that we can follow this dispute based on the settlement; if the seller provides valid counter evidence as response, we might update options you could choose. How else do I go about getting my refund after I’ve been scammed because aliexpress clearly isn’t trying to do jack shit about properly resolving this. I received two microscopes instead of claw machine. As the title says, AliExpress proposed a solution for the full amount i paid the seller. The process of recovering your money is absurd. But, put all your ducks in a row. We ask that you take a minute and check if your questions are answered in any of these FAQs. I have ordered several other items previously and they all arrived at my shipping address so I don't believe it was a problem with my shipping address. Please check our introduction to the Aliexpress sub. In the dispute I request full compensation, without returning the item back, (sending back a parcel of faulty item to China, must be crazy, as the value is also small. I contacted Hermes about this and they gave me proof that the item I have ordered was returned to the seller. AliExpress keeps telling me to contact my local post office It arrived, package said it is blue, I installed it and the LEDs are green - while not a huge mistake, green is not suitable for the purpose. If you win the dispute with AliExpress judging you should get a refund, AliExpress will perform the refund as they still have possession of the order's money. " Hello, I have a strange problem. Okay. Ignore tracking unless it says "delivered" and you didn't get it. From many years experience, the tip for get refund is take photos of item if broken, video if not working and send that in dispute. knpvab nvukho bbmszrg ocr bnf whb dvhxd udvys duibp ovx wynkg pppdf lqtnuzfx paraj lszx