Steam refund over 2 hours reddit. Valve will, upon request via help.

Steam refund over 2 hours reddit gg/steam For refund requests, please visit Transaction History by visiting Settings -> Your Coins -> Top Right Icon. we have the 2015 consumer rights act which states that if a game is faulty and/or not as advertised, the consumer is entitled to a refund (regardless of hours played) if the game was purchased within the last 30 days. Things worked out though. Steam isn't the one issuing the refund, it's humble bundle, so the 2+ hour rule doesn't apply. So don't think of it as a hard limit. Me and my friends all had over 12 hours played, yet we all got refunds. Otherwise they are manually reviewed, and if you're slightly missing the mark (e. (https://i. less than 2 hours of play time and 2 weeks of ownership. 5 and they still gave me mine. But sure, keep wasting your time submitting them. To the OP, You have 21 hours of play and have owned it for over 2 years, the answer is a hard no. Got accepted and added to my The reddit community for the games PAYDAY: The Heist and PAYDAY 2, as well as PAYDAY 3 by OVERKILL Software. Your past both the 2 hours and 3 days refund limit. How does refunding DLC work on games i already have a lot over 2 hours played and i own it for 7 months Question Im thinking of buying the voice props DLC for Rust which i have about 170 hours on and own it since july 2021. If it’s over 2 hours, then it requires a human to handle the request. If you do this a lot, they will usually send you a notification saying so and that you may not get refunds for a while. & the whole point of this post was because i even got refunded after having two hours played lol. I don't think that matters for them though. You just have to carefully explain your legitimate problems with the game (like the servers not working) and it's likely that they'll give you a refund even if you exceed the standard 2 hours. Back last year in January, I love playing a game called squad. So I requested a refund and the bot said no bcs of the 6 hours. ** Open a ticket with steam, and specifically, link the Forbes Article explaining the game is a Scam. Steam has long, even years before refunds were officially a thing, been willing to refund a game within a reasonable window (usually one month) on the auspices that the refunded funds will go toward the refunded game that is now on sale. The two hour window is for automatic refunds. I really don't enjoy the game, and I was hoping I could get a refund (to my steam wallet) to purchase a better game in the future. Oct 10, 2021 · You can try a manual refund by going to the support page for that specific product, and finding the 'i still have questions' style response. 3. That was with under two hours playtime, but basically I think the 2 hours/2 weeks rule is just to help prevent people exploiting the system, and that if you seem genuine they'll be lenient like they were with me every time. The fact that it defaults to controller settings and doesn't show the PC equivalent is insane. I saw other people with FORTY HOURS get a refund, but I (with 4. If you have played game for more than 2 hours, regardless of how long you've owned it, you are no longer within your right to receive a refund. You can't assume that everyone purchased the product for the same reason. imgur. As well as the steam early access documentation that lists the rules. I suggest anyone who hasn't gotten to play to request a refund ASAP. A user shares their experience of refunding 10 games in a month and suggests that Steam prefers to refund into steam wallet, not card. Occasionally they will still refund after the 2 we He's not right, at all. You must have a very good reason to convince them to approve your request. Support As the title says I had well over 2 hours (6+) in queue and They usually do it for games that get an extreme reaction from buyers, like no mans sky and I believe the new arkham knight game. 6 hours played. The 2 hour/14 day window is for automatic refunds. you said in your title you had 3 hours of playtime and 3 hours of debugging which is 1 hour of playtime more than they allow It wasn't purchased for offline play as I stated to Steam. Not for users, who somehow need to be told not to be "We are unable to refund this purchase to your Steam Waller at this time. 8 hours is just as much 'more than 2 hours' than 4. Last example of mass refunds which were accepted even for ppl having game for months and played for hundreds of hours: Helldiver 2 forced PSN Account case. source: EU/UK Right of Withdrawal and Steam Refunds Thanks - i'll give this a go. The developers of those better games will benefit from having more active users, and Steam in general would have more active users. or just buy it and read the reviews before booting it, doesnt really matter. The automatic refund is for less than 2 hours and less than 2 weeks. But there are plenty of games that only cost $1-2, and people would be less likely to go through the process of a refund over $1-2. 14 days is extremely rare and usually limited to some serious issues where developer or publisher instructs Valve to accept all refunds. Yesterday I put in a manual request for steam refund (since I had about 24 hours playtime), where it allowed me to justify why I wanted a refund. That’s how i got a refund for a dlc that i logged in over 2 hours. The automatic refund feature will automatically deny you after 2 hours so you will need to open a manual ticket. A subreddit for members of the Steam Community and fans of steam. Just for the record. I've had enough of this broken mess and the last straw was the game somehow losing my save and reverting back 8 races. Submit a request and see what they say. The issue is when you refund a lot of games within a short amount of time. Also if numbers were published or known as far as limits and resets to counters and such people could abuse it and refund just up to under the limits and then know they have X refunds again after 24 hours or w/e and completely avoid ever seeing the notices about refund abuse. I have over 2 hours playtime and pre-ordered over 2 weeks ago, so I fit both exclusion criteria for a refund as well. You may have been denied if you have too many refunds on your account or didn't explain your reasons for wanting a refund in the right way. I barely played a hour of it and was wondering if I was still eligible for refund even though I had more than 2 hours gained from free 74 votes, 45 comments. The first attempt to refund is AUTOMATED. In your case I can't see this working, you didn't need 3 months and 7h to figure out your PC isn't good enough. There would be no hard number as it would be based on multiple factors and not just an arbitrary number. Get the Reddit app Scan this QR code to download the app now You can request a manual refund on steam over 2 hours play time. Valve isn't "ignoring its own refund policy", it doesn't have one. The AI bot was obtuse as shit and said I had to call Sony to get a refund. Members Online Payday 3: Update 4 is Too Little, Too Late. Discussion Considering most of Night City is closed off during the intro period of the game, by the time you see the full extent of how broken and shallow the full priced, falsely-advertised game is, it's too late to request a refund. Don’t make the same mistake if you’re on the fence. You aren't entitled to the automatic no questions asked refund but if you argue a solid case you can still get a refund as long as your playtime is like stupidly long, I got a refund on Cities Skylines 2 with 3hrs played because I spent over an hour and a half of that just trying (and failing) to get the game to run above 30fps despite the fact I was well above the minimum specs, and I ended Got a Refund after 3 hours from Steam so if you are over 2 hours don't think you lost money General Discussion And that's 3 hours without leaving the Tutorial area trying to get textures to load on a R7 5800x, 3080ti game on a m. steam happily refunds past the 2 hour mark if the game is an abomination like TLOU port. So even though you have less than 2 hours of playtime you are well past the 14 days. Discord: discord. I haven't had the game for over two weeks, I bought it today, I know thats the other requirement, thats fine. It only really checks for that 2 hours and 14 days threshold and that Valve/Steam is really good for refunds for legitimate reasons. Otherwise, people could refund games they’ve had for years but never played. My question is simply based on the explanation Steam has given me themselves: You played more than 2 hours. Thanks for using Steam, The store itself refunds instantly, all delays caused by payment processors and banks, they usually work faster, 2-3 days. I've had Steam for a *long* time, but I have to be honest, I wasn't aware of the two-hour refund rule; just knew that refunds were possible if you asked for them soon after a purchase. At 3. So maybe there's a softcap of 2 hours, and a hardcap of 4 hours, but I don't know. Giving me those few refunds when I have surpassed the 2 hour limit gives me the mind set that i can refund even after 2 hours have passed if i have good reasoning . I feel dejected and I wish I never bought this game. However, if you don't get a refund, I would say give the game another shoot, once you get the hang of the combat it becomes fun. how do devs combat this apart from making a bigger game? Something that shouldn't even be possible. com. Any time over 2hrs and it’s an absolute toss up if you’ll get a refund or not. With the game having issues that are as serious as they are, I'd say you have a good chance of getting a refund at this stage. Also to be noted that it's not only the 2 hour requirement that needs to be met. You can still get a refund, but you have to get in contact with a rep. Once it's been fixed and proven to be stable. However, will Steam allow me to return a game with 2. 7 hours played (maybe the total “fun” hours for me? /s) It is very cool game with a lot of potential. Not for Steam, who may need to reassess their refund practices to see if there is a way to prevent this. Worked for me with 84 hours and way over 14 days. Game stutters way too much and is clearly not designed for PC play. preorder on steam is fine as long Refund 2: additional 30 minutes - refund accepted as your total playtime is 1 hour and 30 minutes, less than 2 hours Refund 3 : additional 45 minutes - refund DENIED. You need to contact them by going to Help > Steam Support > Purchases > Cyberpunk > "I have a question about this purchase". Purchasing 1/2 a car does not mean that it's good to drive around and the manufacturer should be praised for a job well done. Any game can be refunded after 14 days and 2 hours of playtime BUT this must be manually approved by Steam Support. Your TOTAL playtime is now 2 hours and 15 minutes, which is over the 2 hours limit. So if theres a legit issue and its been less than 2 weeks since you bought the game, you can potentially still get a refund. But I wish they had a play button for all games and after 2 hours there is a pop up saying, hey you reached 2 hours you have to buy now if you want to continue that would save alot of requests. I doubt you will ever get a refund on this. So yesterday I bought fifa 23 on windows but every time I was loading into a match it just crashed. Mar 28, 2016 · If it falls outside, it's done on case-to-case basis. Just to be clear here (and not necessarily for you in particular) here's how it generally works. I have played all Bethesda games and cannot believe that they've spent 10 years on this "thing". Once you submit your refund request, within 24 hours you will be refunded in full. But again, I am talking about advice for a developer. Basically Steam does not have a hard set number of times, t Correct. You need to put in a manual ticket and then hope you get one. I wasn't able to fix it. One example would be MS Flight Simulator 2020 which for most will take hours just to download because it downloads via separate launcher after the Steam download thus counting hours. I got to play it during free weekends and enjoyed it a lot! Today, I decided to buy it, but the game kinda fell flat for me. Refund on Steam after 2 hours of playtime community for Guild Wars 2 on Reddit. Even if you can't get it to work, I'm pretty sure Steam does refund broken games even after 2 hours played if you explain to support that it's unplayable. steampowered. so if ur dealing with the same shit then definitely try submitting the refund request!! thanks for another dogshit release You can refund dozens or hundreds of games with no problems if you do it in a good faith amidst the normal customer behavior: if you have a 1000 games library, buy 3 games on a sale, then play a bit, then refund two, then buy one using the Steam credit you got from it, then play some other games and then buy and refund one, you’re safe. That was my thought as well. Jul 31, 2017 · If I got 2. If you need to spend over 2 hours to get a game to work, the game is broken and should've been refunded at least an hour earlier. PSA: Steam will refund you even if you played more than 2 hours, if you list deceptive marketing as an issue. Anything over the 2 hours / 2 weeks shouldn't attempt at the automatic refund, but you can certainly try manual. Question about steam refunds . and if I play an indie game for 4 hours and get a refund but then play pubg for less then 3 hours and don't get a refund even though one of those games is a time sink that can't be I have 8 hours on this game I purchased yesterday, and it is now on sale so I requested a refund on Steam to get the money back and possibly buy it… Your submission has been removed for the following reason(s): Rule 3: Technical Support: Steam Refunds. More Details: This friend is a disabled veteran on a fixed income. Got a refund with 44 hours played according to steam, but when I did the refund it showed only 2. " To me, the wording -- particularly the use of "refund policy maximum" -- suggests that they don't even consider refunds outside of that limit. But then again, the limit is 2 hours. the issue at hand is prolly the automated refunds , because when u refund the game on steam u are refunding both beta and release , and the automatic system says NOPE ; u played more than 2h! and thats the issue at hand , the way to fix it , try to only refund main game not beta and the auto system will probably work , or open a ticket and get Well, as long as you have played less than 2 hours in the game you wish to refund, you can request a refund from steam support. 3 hours and just put in for a refund, fingers crossed. com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. I think because so many people asking for a refund at the same time but i remember i also explain the problem properly in the notes. So while 2 hours limit can be rarely flexible, 2 weeks rule is absolute. And since it was under 2 hours for the refund. But the regular policy that they will give you a refund for is either 2 hours or less played or owned for 2 or less weeks. I had around 4-5 hours in "game", having only gotten to ever play 2 heists. true. Members Online TLDR: Steam refused to refund my friend's purchase of a game ($90) that he bought three days ago because it has 3 hours playtime instead of 2. Steam accepts refunds automatically if you have less than two hours played and request it within two weeks of purchase. The limit is 2 hours, the only game i got refunded after 4 hours is arma reforger. Valve does and always has granted refunds manually in cases like this even if you go over that. It will be auto refused unless you go to your ticket request and click the - I have a question regarding this game which will let you type a customised response. Good luck! I was just able to get a refund with 15 hours of play. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Instead of asking Steam or the developer directly for a refund, ask Private Divison for explicit permission for Steam to issue you a refund, and screenshot this conversation to send to Steam. I've previously gotten a refund for a game that was over 2 hours because of similar issues so you might be lucky. What is not a legal requirement is to give you a refund until up to 2 hours of gameplay, that's entirely on Steam. Edit: You can downvote me as much as you want, doesn’t make what I say any less true. May 27, 2022 · My actual time playing the game is under two hours. The 2-hour rule doesn't kick in until a game is actually released. So I asked the steam support for help but they didn't respond yet. If your time in-game is under 2 hours, it’s just that your refund request is AUTOMATICALLY processed and approved. Users share their opinions and experiences on Steam's new rule that prevents refunds for games played before launch day. 2 hours yes, it's not uncommon. The rule affects games with advanced access, such as preorder bonuses or early access periods. This is the solution. There is no specified limit, as per any statements from Valve. 8 hrs) had to fight tooth and nail. "We are unable to refund this purchase to your [redacted] ending with [redacted] at this time. If a game is having server issues and you can't play just wright it in as the reason when you go to initiate a refund. Edit: I took the route advised above and managed to get a refund through store credit in the end after 10+ refund requests through the regular channels. ive got 3. But I've been wanting to try again recently, but worried how Steam will handle the hours and refund window. Unfortunately, your purchase does not qualify for a refund. Dec 15, 2015 · So you prefer no refund at all over a refund no matter for what reason if you played less than 2 hours and before 2 weeks are over? I think Steam isn't perfect and could do much better in many regards, but at least there is a refund system now and for me it is easy: if a game doesn't work after I tried 1 hour and 30 minutes, I give up and ask I asked for a refund after doing the first 2 missions on MW3 and playing Warzone and they have refused my refund request because I have over 2 hours playtime. It has nothing to do with the volume of refund requests. I want to play Payday 3 so badly. You need to request the return within 14 days of purchase and have less than 2 hours played. 2 hours. As far as I can tell, 2 hours isn't a hard cut-off point with Steam refunds and more of a guideline. The auto refund is within 2 weeks of purchase and less then 2 hours of playtime. He got a refund because most refunds are granted by default during any pre-launch. In my refund note I asks for the reason why my refund got rejected when there are many people report on the forum that still get refund even the game is outside of acceptable margin. Nephew added an hour and a half to it, it's still in beta stage, I didn't like it but I think I'll just give it to him. Go to the Support page, select "purchases", the game in question and then " i have a question about this purchase". Company: *Makes a shit game, charges 30$ or more* People: *Buy and refund because its shit and buggy and overpriced* Company: Wow we cant rip off people :( steam bad With the server issues, I see many people saying “can’t refund because time in queue”. When you submit a request you can have it refunded to your card or your steam wallet, depending on what you purchased it with. You can find more information here and here. but anything else is as you said up to your agents discression. To ensure future eligibility, please submit refund requests within 14 days and less than 2 hours of playtime. It's just the 2 hours. 2 I will get a refund? Not via the automatic system. Past that it's manual approval/denials from the publisher or similar thing. To refund a game you cannot have more than 2 hours of playtime in it, and you cannot have owned it for longer than 14 days. finding free game promotions all over the place! Be it Steam, Epic, Origin The steam refunds are based on your account history, if you refund a game every single month there is a high chance you also won't get away with a 2. After sending evidence that Private Division support had given me the OK to get a refund through Steam, within a little under 2 days I had a full refund Steam support refunded PD3 for me even when I had 3. Thing is, after 14 days, Steam sends 70% of your money (80% if it's an AAA) to the Publisher or Developer of the game so there's literally nothing kept in Steam to refund to. Same way you return things before 2 hours. Happy now Queen_Jezza This. Other users comment on the game's issues, the refund policy and the developer's response. But you can try a manual refund ticket. I know you can request a refund even with more than 2 hours played, but just saying, if you've played around 2 hours or so, and still within the 2 weeks range, you will most likely receive a refund, despite playing more than 2 hours. Steam seems to be aware of the issue and issuing refunds with no complaint. Dec 23, 2017 · A user asks if they can get a refund for Morrowind after playing it for 3 hours and buying it 16 days ago. And it took 30 minutes I find out where to refund the game. Regarding how to request a refund: You may want to get support by selecting the product you are experiencing issues with from here or by asking in our Community Support Thread which is usually pinned at the top of the subreddit. Just try the Steam refund, explain why. Without qualifying the reddit post it means absolutely FA. Maybe humble bundle has their own rule, but I doubt it since they refunded a bundle after I had played 5 hours of a game years back. 15 days since purchase or 2 hours and 15 minutes of playtime), Steam Support might grant you a refund. Dec 23, 2017 · I'm afraid they don't even "look". If As long as you didn't played them over 2 hours why not? If you wish, instead of Refunding them 1-by-1 which may trigger Steam Refund defense mechanism, visit your Purchase History > Click on the Transaction as a whole > find "I have a question" option for the whole Cart and tell them you want to Refund ALL the games with that 1 Cart of games which won't trigger defenses since you would be BUT if it does go on sale on the winter sale, and I’m over 2 hours of gameplay in, are they likely to grant me a refund to re-buy it on sale? Their refund policy does specifically say you can refund a game to re-buy it on sale and they don’t consider that abuse, just wondering how the 2 hour window works with that. 22 votes, 24 comments. Even then it isn't likely. yea the 2 hour limit is only for AUTOMATIC refunds, depending on where you are and the laws some countries Steam is legally obligated to give a refund for broken products regardless of their own policy. Steam will practically always refund any game played under two hours within 2 weeks of purchase. Reply reply Interesting-Gear-819 I recently (last Friday) bought Tom Clancy's Rainbow 6 Siege and played 4 hours and 41 minutes with some friends over the course of last Friday night. But in this state the “fun” factor wears off very quickly Typically they will issue a refund as long as you have t played 2 hours and you bought it within 14 days. Its just not as fun. From what i've been reading online, the 2 hour rule doesn't currently apply to starfield since it's early access and not technically released. Best thing I can say is go for it and try, I wouldn't be surprised if Steam is doing several of these refunds past the two hours since the game is pretty much unplayable for a large amount of people. Not really, the refund system is mostly automated to auto reject refunds past the 14 day/2 hour window. The dedicated refund button is just an automated thing, it checks to see if you have more than 2 hours of playtime and then rejects your request. Valve will, upon request via help. Which ever comes first. A Wolcen: Lords of Mayhem player claims to have gotten a Steam refund after 12 hours of playtime by contacting Steam support through help. I had to stay on hold for 45 minutes. 1 hours in it? It will be the first game I'll ever return No, 2 hours and two weeks is for auto-refund, but you still can request for refund after 2 hours, it will be approved or not by support. I did not play 2+ hours, I waited. This is disappointing and feels petty to me. see the cool thing about steam is you can preorder 1 hour before it goes live, and if its shit then you can get a full refund no questions asked. Jul 16, 2024 · The automated system will always refuse you if you are over 2 hours/14 days. I forgot how you do it, but it’s on a slightly different tab. Steam will refund most requests made during pre-launch phase. The 1 time I remember not getting my refund was when I had 5ish hours on New World of which I spent 4 hours in Queue. Yeah. Steam's refund policy is within 2 weeks of purchase (you're good there) and less than 2 hours of playtime (you quadrupled that). Surprise! They are only open like 30 hours a week and where closed when ever I had a fucking hour free to call them. I tried to fix it for hours that's why I have 6 hours "playtime". Long story short, yesterday I got the refund within 7 hours. Carefully explain. Your playtime of an included product exceeds 2 hours (our refund policy maximum). 5 hours refund. Other users comment on the pros and cons of this method and share their own stories of refunding. That's literally from the FAQ so I don't see how it's misinformation It is true that the refund system isn't for demoing games, but as long as you meet Steam refunds should be easier to get, even when playtime is over the 2 hour limit. I don't have much experience with Steam refunds but I suspect you're probably stuck with it. This subreddit is temporarily private as part of a joint protest to Reddit One more note on Steam refunds, I've seen people sometimes having very buggy game experiences later in a game and think that because they've played more than 2 hours they're not able to refund, this is not the case. so long as you don't abuse asking for refunds for every single game that's remotely buggy they're usually pretty lenient to Got 14 hours (although the refund process only says 4, maybe because the other 10 were the early access) and been refused a steam refund. 2 hours is 'more than 2 hours'. Steam Support or Valve are capable enough to recognize if refunds are being abused, and can and will revoke a user's ability to obtain refunds. Nov 3, 2022 · For someone in similar situation: It took a couple of days to receive the initial reply and a couple more for the refund to be processed. Their refund rule is stated as something like under 2 hours and less than two weeks owned. Steam doesn't really care about the developers, you're the one spending the money - if they can reclaim the money, they will. I've refunded quite a few things outside the two weeks period and they've always allowed it. " Super frustrating after typing out a message explaining that I spent hours trying to get into a server and the game is multiplayer only. g. And I will re-buy it in the future. Since you're over the 2 hours, there is no guarantee. Haven’t tried to refund this though after that two hour period Reply reply Not sure about other countries but here in the U. the steam support still reply "it over 2 hours" Usually when Steam refunds games over the 2hr/2weeks it's due to a game error, like an update caused the game to stop working. For everything else, please reach us via in app feedback. 2 SSD with 32gb of B Die Ram. Edit: if you are asking how to refund in general, I think it's under the support tab. (Pretty sure the devs know the servers and matchmaking is broken! Lmao) From now on, I’ll be watching my playtime for new games like a hawk. It's up to the publisher past 2 hours. Eveeryone talks about steams 2 hour policy, but it also covers 2 weeks from purchase. Yes, you still can. Everybody knows Steam refunds - without question - up to 2 hours. Dec 25, 2018 · Was this "refund" verified or just a reddit post by some random? Even the alt article saying "Steam is giving refunds" only cites the reddit post. Since I can leave a review of the game that will state my hours played, it clearly saves my time played. . That allows you to write a manual ticket to Steam Support. Therefore they can revoke this privilege if they see fit. K. Reply reply TheThemePark Jan 7, 2023 · The requirements for a refund are less than 2 hours of game play AND less than 2 weeks owned. I just got refunded this afternoon within 30 minutes of submitting my request. Really feel that Steam should offer a refund even if you are over 2 hours Share Sort by: 2M subscribers in the Steam community. So, might as well apply for refund and see what happens. Steam should be petitioned to refund any amount of hrs since this studio keeps on releasing updates and patches which inevitably makes people revisited or repurchase the game in the hopes it is maybe fixed and at least fun somehow! If you are one of the many Starfield players unhappy with the low framerates, audio/visual bugs, poor UX/UI implementation, lack of optimization, shallow gameplay, hollow narrative design, boredom, or whatever other reason, Steam is allowing total refunds of Starfield even if you have played over 2 hours. 30 minutes - refund ok 45 minutes - refund ok cuumulative time less than 2 hours 30 minutes - refund ok cumulative time is 1:45 less than 2 hours 30 minutes NO REFUND - as your total playtime is now 2:15 which is over 2 hours Note though that steam will likely start flagging your account if you try something like this with one game Get the Reddit app Scan this QR code to download the app now Steam Refund . 2, and my partner with 3. Steam has a 2 Hour refund policy, if players play a game for < 2 Hours they can refund it, What happens if someone makes a game that takes less than 2 hours to beat. Steam only gives refunds for gameplay over 2 hours if it's a technical problem that prevents you from playing the game. I've definitely heard of people getting refunds past the 2-hour mark. What people may not know is that even if you fall outside those criteria you can still request a refund and they'll judge it on a case-by-case basis anyway. I got a refund with 2. Other users reply with advice, tips and experiences on how to contact Steam support and request a refund. Anyone had any luck getting a refund from steam with more than 2 hours played? Bit annoying that trying to play this pos game for 2 days put me over the time limit :( Share I only have 3. There is a slight misunderstanding about Steam's return policy. How long did u play? If you play a bit more than 2 hours, you can still get refund. 5 hours of game time but since it’s over their 2 hour window and the 2 weeks they declined my refund - I did explain it’s due to the PlayStation account requirement. Please review our Refund Policy and Common Refund Questions for more information. It's entirely possible that they just gave me it since i was close, but if you want to refund you may as well try, even if you're over the 2 hour mark. The 2hrs/2wks thing is for the automatic returns system valve has. But if you got a steam account with 400+ games, only like 5 refunds so far then there is a high chance they are more leanant towards refunds outside the 2 hours limit. Tho it would probs take someone to actually look at it over just the default 2hr 14day It doesn’t matter if you have no playtime on it, the policy is under 2 hours and within 2 weeks. Refunds on steam are automatic if you played 2 hours or less from 14 days of purchase, the keyword being "automatic", their real refund policy depends on the consumer protection laws of the country where you are located. There isn't any customer service agent reviewing these, the system sees you the refund policy is very clear. lolwut What you suggested is not how real life works. Despite being over 2 hours if you can’t physically play the game, and haven’t really yet, I think that could qualify for a refund . Get the Reddit app Scan this QR code to download the app now Steam Refunds work past 2 hours . players can just play your game and then decide to just refund it. fkjg kpoz lgkyz swxbg rshzgqix oupqa pzqg coyn hqjon nbnuxgn pcyii jec kyjgs xnwy cikre