Ic solutions inmate calling. 888. A visitor must define the inmate(s) with whom they wish to conduct visits and must also define their relationship to the inmate. What Is Collect Calling? Collect calling is a service that enables the inmate to make a call to your landline. Attn: Customer Service Department/Debit Telephone Account. Customer Care Representatives are available 24 hours a day, 365 days a year to answer Collect calling allows inmates to place calls to your residential telephone number as long as it is not restricted by the facility. Download for Windows ICSolutions Friends & Family offers prepaid phone services and products, allowing users to sign in or create an account for easy access. 8407. Give your inmate the new local line and they will be able to call you directly basically by-passing the need to deal with IC Solutions altogether. -based. 8407 Email: Click here for the email contact form. We're available every day, 24 hours a day! Customer Care: 888. 2) By Phone : Call toll free 1. When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment: - Your Name - Your Address - Your daytime Telephone Number - Name of the Facility - Inmate’s Name - Inmate’s Facility ID Number If you have any questions, you can speak with a customer care representative by calling 1. -based Customer Care Representatives are available 24 hours a day, 365 days a year to assist with their questions, billing issues, payments and prepaid account setup. Registrations submitted for a 'privileged' relationship must be approved by the facility's Site Administrator prior to being able to schedule privileged, non-recorded visitation sessions with an inmate at the facility. Confidential/Proprietary Information Conducting an offsite video visit requires the installation of software. Multiple payment options are accepted, and service representatives are 100% U. Phone: 888. Limits on number of inmate calls or total monthly call minutes. Sign Up. Sign in or create an account to access products and services, support, and careers. com(866) 228-4031 or through email Plus any applicable taxes and fees. My phone call was inaudible or was disconnected during the call. ICSolutions offers service to all call recipients and community members through our toll-free Customer Care Hotline: (888) 506-8407. 2200 Danbury Street. com(866) 228-4031 or through email. San Antonio, TX 78217. Here's what you'll need to do - Preferred Option: Have your inmate purchase calling cards within the commissary. ICSolutions provides two convenient options for prepaid phone services: Prepaid Account-A Prepaid Account allows the family or friend of an inmate to purchase prepaid phone services for receiving phone calls from the Inmate is located. Many national telephone service providers have enabled spam blocks in an effort to combat telemarketing or robo calls. S. Many phone service options – such as cellular phones, VoIP phones and business phones – are unable to accept Collect calls because their telephone May 15, 2025 · Limits on length of calls (currently 20 minute maximum). The inmate cannot use these prepaid phone services to make calls to other phone numbers. Call monitoring, recording, and individual in custody voice validation (in order to place calls). Feel free to contact us with any questions you may have. Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers. All rights reserved. Choose Language; English; Español Phone —dial toll free, 866. 506. Welcome to the ICS Online Payments portal! To begin, please enter your user name and password We provide you with different options for creating an account, purchasing phone services, leaving voice messages and even chatting in real time via video visitation. Hello Welcome to ICS Online. And through our partnership with Access Corrections, we give you the ability to send emails and photos via our MP3 program and deposit funds into your loved-one’s commissary account. If you accept a collect call from an inmate, the cost of that call will be billed as a line item on your next regular telephone bill, next to the words “billed on behalf of ICSolutions”. Learn about their features, benefits, and customer support for inmate calling and communication. ) In-facility kiosk —an Access Corrections kiosk that accepts cash, credit and debit cards in the lobby of correctional facilities is ready to process your deposit. Live, U. This has impacted how you receive calls from friends and loved ones using ICSolutions telephone services. 3. If you encounter any difficulties logging in, please contact tech support at (866) 228-4031 or through email at techsupport@icsolutions. Inmate Calling Solutions, LLC (dba ICSolutions) was organized in August 2002, exclusively to provide inmate telecommunications services in the corrections industry. Mailing Address: ICSolutions Customer Service 2200 Danbury Street San Antonio, TX 78217 If you need assistance logging into If you encounter any difficulties logging in, please contact tech support at (866) 228-4031 or through email at techsupport@icsolutions. Email: Contact Form. Log In Create New Account Product Availability The Visitor ™ © Inmate Calling Solutions, LLC DBA ICSolutions 2023. The following restrictions may be applied by the WIDOC to inmate calling: Limits on length of calls or calling availability hours. Over the phone— Call customer service at 1-888-506-8407; By mail —Mail your check or money order to: ICSolutions. 1884 to speak with a bilingual (English and Spanish) customer service representative. Calculate . Contact Us; Privacy Policy; Terms of Use; Privacy Policy; Language. 8407 where you will speak with one of our bilingual (English and Spanish) Customer Care Representatives which are available 24 hours a day, 365 days a year to answer your questions and As soon as your payment is completed, the inmate will be able to make phone calls to any phone numbers which are not restricted by the facility, including your phone number. This type of calling is best for landline telephones at the recipient’s residence. Limits on number of calls to the same number in a given length of time. By Phone You can also call our toll-free customer service center at 1 (888) 506-8407. Have a phone number you'd like to migrate? As soon as your payment is completed, the inmate will be able to make phone calls to your designated telephone number. 345. For more than a decade, ICSolutions has proven our ability to provide exceptional service and technology to the law enforcement and corrections marketplace. ICSolutions offers a convenient way to schedule visits and make phone calls with incarcerated friends and family. Who can the inmate call with a Prepaid Account? Only the telephone number you designate for the Prepaid Account. The phone system has a computerized automated dialer (robo call). Securely log in to ICSolutions for managing accounts, accessing services, and staying connected with loved ones. Call monitoring, recording, and inmate voice validation (in order to place calls). Read this article about the "Criminal Cost of Talking to a Loved One Behind Bars". Password requirements: Password must be at least 15 characters in length. If you want to allow the inmate to call any facility approved telephone numbers they desire, please consider using our Debit Telephone Account With Collect calling, inmate calls are billed on the call recipient’s regular monthly telephone bill. Inmate Education & Entertainment ICSolutions provides prepaid and direct billing services for friends, family members, and attorneys. ICSolutions provides the ENFORCER® calling system and other products and services to over 400 correctional facilities across the US. How can I get a refund for the cost of that call? If you encounter one of these problems, call our toll-free Customer Care line at (888) 506-8407. The VisitorTM Inmate Visitation System Offsite Visits from iOS® or Android® devices You have the option to participate in video visitation from your iPhone®, iPad®, or Android® mobile device using the ICS Mobile application in the Apple App® or Google Play® store. nkjpqz oepdm gbm cmmrw pcgk uphpw cdpi ywkl adki koykl