How to Use Snapchat for Business

In today\’s digital landscape, social media plays a vital role in building brands and engaging with customers. While platforms like Facebook and Instagram often take center stage, Snapchat is a powerful but underutilized tool for businesses. Known for its ephemeral content and youthful user base, Snapchat offers unique opportunities to engage audiences, drive brand awareness, and even boost sales. If you\’re new to the platform or unsure how to integrate it into your marketing strategy, this guide will walk you through everything you need to know about using Snapchat for business.

What is Snapchat?

Snapchat is a multimedia messaging app where users can send photos, videos, and text messages—called \”Snaps\”—that disappear after being viewed. It also offers \”Stories,\” where users can post photos or videos that last 24 hours. The platform is especially popular with younger audiences, with over 75% of its users between the ages of 13 and 34.

Snapchat is different from other social media platforms because of its fleeting content and the creative freedom it offers through features like filters, stickers, lenses, and Bitmojis. The nature of its short-lived content encourages spontaneous, in-the-moment engagement.

Why Use Snapchat for Business?

Snapchat is often overlooked by businesses that favor more traditional social media platforms like Facebook or LinkedIn. However, Snapchat provides access to a highly engaged, younger demographic that can be difficult to reach elsewhere. Here are some reasons to consider using Snapchat for business:

Reach a younger audience: Snapchat’s user base is mostly Gen Z and millennials, making it an excellent platform for brands targeting these groups.
Engagement through fun and creative content: Snapchat\’s interactive features, such as filters, lenses, and geotags, allow businesses to engage users in creative ways.
Ephemeral content drives urgency: The temporary nature of Snapchat content encourages immediate engagement and can create a sense of urgency for limited-time promotions.
Cost-effective advertising: Snapchat offers a range of affordable advertising options, including Snap Ads, Sponsored Geofilters, and Sponsored Lenses, allowing businesses of all sizes to participate.

Setting Up Your Snapchat Business Account

Before you can start using Snapchat for business, you\’ll need to set up a business account. Here’s how:

Download the Snapchat app: Available on both Android and iOS devices, you can download it from the App Store or Google Play Store.
Create an account: Sign up with an email address or phone number. If you\’re representing a business, choose a username that reflects your brand.
Switch to a business account: After creating your profile, navigate to the \”Ads Manager\” in the settings menu to convert your account to a business profile. This gives you access to advertising tools, analytics, and other features tailored for businesses.

Leveraging Snapchat\’s Features for Business

Snapchat offers a variety of features that can be tailored to your business needs. To make the most of the platform, you\’ll want to understand how to use these tools creatively.

1. Snapchat Stories

Snapchat Stories allow users and businesses to post images or videos that last for 24 hours. Stories appear at the top of the screen and offer a great way for brands to share behind-the-scenes content, showcase new products, or promote limited-time offers.

Post consistently: To keep your audience engaged, it\’s important to post regularly. Stories can include anything from day-in-the-life posts to sneak peeks of new products.
Offer exclusive content: Give your followers something they can’t get on other platforms. This could be a behind-the-scenes look at how your products are made, or a first look at new items before they’re available for sale.

2. Filters and Geofilters

Filters are overlays that users can add to their photos and videos, while Geofilters are location-specific filters available in certain geographic areas. Businesses can create their own Geofilters to promote events, new store locations, or special campaigns.

Branded Filters: You can create custom filters with your logo or specific branding that users can apply to their Snaps.
Geofilters for events: If you\’re hosting an event, consider creating a Geofilter for attendees to use. It’s a subtle but effective way to boost brand awareness.

3. Snapchat Lenses

Lenses are a more interactive feature than filters, allowing users to add augmented reality effects to their photos and videos. Brands can create Sponsored Lenses that engage users in a fun and interactive way.

Interactive campaigns: Sponsored Lenses are a fun way to engage your audience. For example, a cosmetics company might create a Lens that allows users to \”try on\” different makeup looks.
Augmented reality: Use Lenses to let users virtually interact with your products, from trying on clothes to seeing how furniture would look in their home.

4. Snap Ads

Snap Ads are full-screen video ads that appear between user stories. They are one of the most effective ways to reach a large audience on Snapchat.

Keep it short and engaging: Since Snapchat ads are skippable, it’s crucial to capture your audience’s attention in the first few seconds. Create concise, visually appealing ads that communicate your message quickly.
Call to action: Include a strong call to action, such as \”Swipe up to shop\” or \”Learn more,\” to drive traffic to your website or landing page.

5. Discover Page

Snapchat’s Discover Page features content from publishers, brands, and influencers. By creating high-quality, engaging content, your brand can be featured on the Discover page, exposing it to a wider audience.

Create high-quality content: The Discover Page features curated content, so quality is key. If you produce compelling, professional-looking Snaps, your brand has a chance to be featured.
Collaborate with influencers: Partnering with influencers who have a presence on the Discover Page can give your brand more visibility.

6. Snapchat Memories

Unlike Snaps and Stories, which disappear after 24 hours, Snapchat Memories allow you to save content to your account. This feature is especially useful for businesses that want to reuse content for future marketing campaigns.

Repurpose content: Use your Memories to save behind-the-scenes content, product launches, or other key moments. You can reshare these Snaps as part of future marketing efforts.

Creating a Snapchat Content Strategy

A well-thought-out content strategy is essential for success on Snapchat. Here’s how to develop one:

1. Know Your Audience

The first step in creating a content strategy is understanding who you\’re trying to reach. Snapchat’s user base is younger, so your content should reflect their preferences and behavior.

Understand your audience\’s interests: Create content that speaks to your audience’s lifestyle, preferences, and values. For example, if you’re a fashion brand targeting Gen Z, you might want to post content that’s playful and trend-focused.
Use Snapchat Insights: Snapchat offers in-app analytics, known as Snapchat Insights, which can help you better understand your audience\’s demographics, behaviors, and interests. Use this data to guide your content decisions.

2. Prioritize Authenticity

Snapchat users value authenticity. Unlike other social media platforms where polished, highly edited content reigns supreme, Snapchat thrives on raw, real-time content.

Show the human side of your brand: Post behind-the-scenes content, share stories from your team, and show the day-to-day operations of your business.
Avoid over-editing: While it\’s important to maintain brand consistency, don\’t over-edit your content. Keep it natural and spontaneous to resonate with Snapchat’s audience.

3. Leverage User-Generated Content

Encouraging your customers to create content for you is one of the best ways to build community and foster engagement.

Run challenges or contests: Invite your followers to share Snaps using your products or services, and offer incentives like discounts or giveaways.
Feature customer content: Repost user-generated content to your Story. This helps build social proof while making your followers feel appreciated.

4. Collaborate with Influencers

Influencer marketing can be incredibly effective on Snapchat. Partnering with influencers who align with your brand allows you to reach a broader, more engaged audience.

Work with influencers in your niche: Collaborating with Snapchat influencers who share your brand’s values can help you connect with your target audience more authentically.
Influencer takeovers: Allow influencers to \”take over\” your Snapchat account for a day, creating engaging content from their perspective.

5. Consistent Posting Schedule

Consistency is key when it comes to engaging your audience on Snapchat.

Post frequently but not excessively: Aim to post at least once a day, but don’t overwhelm your audience with too much content. Focus on quality over quantity.
Engage during peak times: Snapchat\’s audience is most active in the evening, so try to post during peak hours to maximize engagement.

Measuring Success on Snapchat

Once you’ve set up your Snapchat strategy, it’s important to track your progress to see what\’s working and what needs improvement.

1. Use Snapchat Insights

Snapchat Insights provides analytics such as views, reach, and engagement rates. You can use this data to understand how well your content is performing.

Track views and engagement: Monitor how many people are watching your Stories, interacting with your Lenses, or engaging with your Ads.
Audience demographics: Snapchat Insights also provides information on your audience’s age, gender, location, and interests, helping you tailor your content more effectively.

2. Test and Optimize

Regularly review your Snapchat data to see which types of content are performing well, then adjust your strategy accordingly.

A/B test ads: Try out different versions of Snap Ads to see which ones generate the most engagement.
Refine your content: If you notice certain types of posts consistently get more views or engagement, consider creating more similar content.

3. Set Clear Goals

Whether you’re using Snapchat to build brand awareness, drive traffic, or boost sales, it’s important to set measurable goals from the start. Define your key performance indicators (KPIs), such as number of new followers, engagement rates, or conversions.

Conclusion

Snapchat is a versatile and dynamic platform that offers businesses the opportunity to reach younger audiences in a fun, authentic way. With its unique features like Stories, Filters, Lenses, and Snap Ads, the platform provides countless creative possibilities to engage users. By developing a strong content strategy, leveraging Snapchat’s tools, and tracking your performance, you can effectively use Snapchat to grow your business. Start exploring the platform, and watch your brand come to life in new and exciting ways.