Arris router keeps dropping connection. Jan 30, 2025 · Wifi connection drops randomly.

Arris router keeps dropping connection It is running on a desktop Mac which is connected directly to the router via an Ethernet cable. Feb 29, 2024 · - resetting internet (button on back of router) - factory resetting internet (both holding button on router and through network webpage) - unplugging router from wall and waiting I am putting in a ticket with Optimum tomorrow to see if they know what is going on. Everything is fine while using my computer however overnight or after my PC goes to sleep sometimes Feb 20, 2025 · Arris S33 Frequent Disconnects. The Gateway > Connection > WAN page will appear. com. It keeps cycling Technician's Assistant: Hi. Checked my Arris Gateway and upstream power level is still at 40. as recommended. Sometimes the modem reboots itself, sometimes I have to reboot it myself. Jan 16, 2024 · After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. So far, pretty straightforward. I have included some images from the logs. Mar 30, 2024 · I recently upgraded my modem / router to an Arris g34 to take advantage of the recent speed increases. Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. How can I solve this problem. I have an SBG8300 modem/router connected to Comcast/Xfinity Cable. Adjust wireless channels: Use the Arris router’s web interface to change the wireless channels. In my office I have a ASUS router in client (media bridge) mode to connect my desktop PC to internet. 4 ghz keeps dropping connectivity. See full list on voltfixer. I had a tech come out but there was no change. 4 or 5G network? When the slow speed is on WIFI you can try changing WIFI channel which will improve WIFI connectivity and speed. Jul 23, 2024 · My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. They want to send out a tech but the issue seems to be with the modem/main connection. We purchased our Arris G36 in May, it worked great for a couple weeks and then our wifi began to drop once in awhile. Recently it has been intermittently dropping connection to the internet (0-3 times per day) while retaining connection to all local devices (ethernet-wired desktop, laptops, phones etc), resulting in the all-too-common frustrating situation of having wireless devices connected to wifi with a strong signal yet Mar 11, 2025 · Your router lacks the bandwidth to handle all your devices; Your internet plan lacks the bandwidth to handle all your devices “You get what you pay for” rings true for most of the routers we’ve tested. I work in consulting and cannot afford to lose connection when on with a client. The Arris G34 does not work. The first, Surfboad G36 didn’t work at all. Sorry for hijacking your thread from months ago. This is a brand new modem router G34 Docsis 3. The tech at Arris said the work around was to change the two passwords on the router to be the same. My Arris G34 cable modem and router combo loses Wi-Fi connection several times a day ! I have to unplug and plug back in! It works better if I have a fan on it! My internet keeps cutting out. I tried removing one of the splitters and using a 4 way splitter and last night had very stable connection. While searching about the solution I found out that signal levels in my modem might be a problem. Aug 11, 2022 · Arris Modem drops internet connection intermittently I have a SB8200 modem and the signal has been dropping and the modem reboots on its own. On the left-hand menu, click the Connection tab, then click the WAN link on the sub-menu. If you are facing intermittent connection only on WIFI then you need to check the router or you can reach out router manufacturer for configuration. Sep 16, 2017 · I have a Brother HL-L2395DW that worked OK until I installed an Arris modem/router. I bought it from BestBuy last month, and it was working completely fine in the first few days (around 5 days). Is your internet dropping on WIFI or on direct connection? If this is on WIFI please check is this on 2. Are you able to connect to the internet on any of your devices? Customer: no Technician's Assistant: Which lights are colored and/or blinking on your router? Nov 22, 2023 · I am having the exact same issue. Then you can determine if there some malfunction in the router you’re currently using. The Wi-Fi (or wired) connection between the router and the client has certain speed caps. My S33 is frequently rebooting, the light going amber, then blinking green, then solid blue Powered everything off for 15 min. Reboot fixes it for some time, ranging from several minutes to a few hours. I Have an ethernet port in my room across the house where i have my computer plugged in, which is the only device that uses wired. Same result. 4Ghz band and 5G to keep congestion down. However, it periodically loses internet connection about every 2-4 days, and I have to unplug and plug back the modem each time to restore the connection. So the connection should be good and the modem is brand new. I bought a new modem and a new router. To check the signal level on the SB8200 you need to connect the modem to coax and activate modem then check for the signal level by following steps mentioned on the below article. My internet connection keeps dropping all day. 19 so not even one year! I called Cox, they can't figure it out. disconnects started the next day. Ever since upgrading I am having random disconnects / pauses in my service. Rebooting your router and modem is a regular maintenance practice you should complete monthly to prevent Wi-Fi disruptions. I have an ARRIS SURFboard SBG6782-AC Cable Modem & Wi-Fi® Router running on Comcast. 0 Cable Modem 686 Mbps 16x4. Jul 17, 2023 · Last time a tech came in he connected 2 splitters from the main cable and finally the modem was connected to the 2nd splitter. Fucking piece of shit. I am able to log into my ISP’s website using my cellphone’s mobile data to initiate a reboot of the device and after several minutes I will regain my internet connection. She said it was a signal problem. Nov 13, 2023 · The main deco keeps losing wifi connection. --- google. 4 ghz Official Reply Bought an Arris G36 in march 2023 and the 5 ghz worked fine but now it stops showing after a few days. I have tried the following: Rebooting the router (no change) Connecting the desktop directly to the modem (no change) Using a different router (no change) Using a different modem (no change) Aug 2, 2020 · I have the similiar problem recently with the same model Arris SB6190. Feb 6, 2020 · Router: Netgear Nighthawk AC1900 (my own - flashed with ExpressVPN firmware) Modem: Arris TM1602 (Spectrum-supplied) I've been having this issue since moving into this new place and it's driving me NUTS! Our connection will drop and be intermittent, especially at certain times of the day (2PM, 5PM typically). I originally thought it was my router, but I recently hardwired my modem to my PC and I'm still having the issues. When calling on the phone the modem kept restarting on its own. The 2. I will lose connection for anywhere from 20 seconds to 2 minutes. I have searched the web for countless hours and have found no fix. Just moved into a new apartment. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. com ping statistics --- Aug 18, 2021 · ARRIS TG1682G Keeps dropping wifi and also keeps resetting itself. 0 router. A budget router that can handle only two devices simultaneously can feel slow as snails next to one that can handle 12 simultaneously. This worked for a while but has failed again. Since purchasing my RT-AX86U, I have been experiencing some frequent dropping of connection no matter what ethernet port I choose on the back of the router. Avoid hiding it behind objects or placing it near metal surfaces, as they can interfere with the Wi-Fi signal. 1) once every five seconds. The XFinity rep said there could be missing or outdated boot files. com REVIEW OF THE ARRIS G34: AVOID, TRASH, GARBAGE. Arris G36 keeps stops showing wifi in 5ghz but it still shows 2. Arris G34 does not work. Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. This is my second Arris Surfboard product, btw. Already upgraded to new firmware, however same issue, connection keeps dropping randomly. Hi, I have an ARRIS TG1682G modem and it resets itself at least 3-4 times a day. I am so annoyed. Could it have a virus Troubleshooting Arris Modem Issues: Rebooting, Disconnecting, and More Mar 9, 2021 · I'm having an issue where my Arris TM3402 modem is constantly dropping the internet connection to my router. Enter the registered email address and password to log in. Light turns red on Main Deco. First of all, the wifi broadcast started displaying behavior of intermittently dropping connection (inferred from viewing ping with -t switch). I bought a new wireless router thinking that is why I am losing connection and my modem is Arris SB6183 which I purchased 11. The Xfinity tech also confirmed the incoming line is fine. May 13, 2020 · When accessing the Web Manager after the ARRIS SURFboard® Manager app setup, the Login page will ask for an email address and password. So: Hello RichardMcNeilG36 We understand that you are facing intermittent connection issue on your internet service, G36 is a gateway, combination of modem and router so if you are facing problem in Wi-Fi connection then we can try changing Wi-Fi channel for the respective network to avoid this issue because, If other Wi-Fi sources such as neighboring wireless access points are using the same Apr 6, 2014 · I use an Arris SB8200 modem and a TP-Link Archer C7 v4. Might be a hassle but trying a different router and seeing how long the devices then stay connect to 5ghz on that one might help. Took the Xfinity router to the MPoe, dropped a brand new outdoor cable, hooked the router directly to the new cable and same issue. The modem keeps dropping it's internet connection. She wants the tech to come out again. lately my internet will drop or not work at all & comes I we time. Apr 25, 2025 · The router must have a fast WAN port. The point is that the connection between the router and the client must be the same speed or faster than the connection between the router and the Internet. Apr 15, 2025 · My Arris T25 modem has for some time been dropping the internet connection at least once a week, sometimes more frequently. Jan 30, 2025 · Wifi connection drops randomly. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6. all other devices share wifi on both the 2. While I understand that that may seem like a router issue, I just have a feeling it has something to do with the MoCA adapters and wanted some insight. I just really fucking hate this Arris G34 Surfboard Router and Modem. So I fear my problem is not solved. Coax connection from the modem to the wall jack in the office where the equipment is setup seems fine. On occasion it happens at night while I'm asleep and I only know it has happened by a message on my TiVo that it failed to make a scheduled connection.   Appreciate any tips or advice - th X55 mesh keeps dropping wifi - Home Network Community Gigabit Internet customers who use an Arris Surfboard G36 internet modem and router may have recently experienced intermittent connectivity issues due to a manufacturer bug with the device. The Arris modem won’t connect consistently. I sent that back after lots of time with technical support, and got this G34 instead. Just briefly enough to disconnect devices and games. Some times it will be up for a few hours, others just 1-2 hours but always drops just the same. Now our wifi on the Arris G36 constantly goes down, multiple times per day. it's not serving the IP addresses but uses the Xfinity router's DHCP server). Router:NetGear AC1200 Dual Band WiFi Router300+900 Mbps. Has anyone found an answer. I unplug the router, go to the other room and unplug the modem, wait 15-20 seconds, plug it back in and return to the router and plug it in. As the title of my post states, I have AT&T DSL (vDSL2 I believe) with the ISP-provided Arris BGW210-700 modem/router. My review of the Arris G34 Router is zero stars. When it happens: Sep 12, 2023 · I have a ARRIS modem/router setup as my AP. Jun 13, 2024 · 1. In trying to debug the problem I have a program that does a ping of the router (10. I've lived in my current house for 3 years, and until the last few weeks I've had zero issues with my internet connectivity. We have tried changing the wifi channel and then set it to automatic. Setup is behind ARRIS TG3442 Modem/router with WiFi switched off on the ARRIS. Arris is working on a software update to fix the issue, but the fix may not be available for several months. I lose internet and then it comes back automatically in a few minutes. Every time I call, the automated message says there is maintenance happening. Then, power on the router, allow it to load up, and create a connection. Modem:Arris Surfboard SB6183 DOCSIS 3. Aug 16, 2024 · My Arris G34 has developed a problem where every 20 minutes or so I will no longer have internet access but the modem is still connected to the network. I chatted with an xfinity agent and rebooting my modem and router is not and will not solve the issue. 19. My internet is pretty good when I do have it. It has to be one of those Multi-Gig-ready routers. has any one else had issues like me and/ 4 days ago · Start with powering on the modem first and allowing it to establish a connection with your ISP. Arris modems frequently contain a router, which might imply a lot of effort for a single device. Upgraded to a new router and same issue. Never happend before. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. Furthermore, they are frequently stored in cupboards and bookshelves to keep them out of sight. Once the devices reboot and regain connection the issue is Jan 7, 2025 · S33 keeps dropping internet Our S33 cable modem is less than a year old. My desktop is hardwired to the router.   Appreciate any tips or advice - th X55 mesh keeps dropping wifi - Home Network Community I've been dealing with my internet dropping for the past month or so. It happened almost every day around 10:45am in last 30 days. But now this morning again, internet is dropping every 10 minutes. Coax light), but no internet comes through (all devices show strong signal, but no internet) My arris modem needs to be rebooted every few minutes because I keep losing internet connection. I have a Win10 desktop next to the router that wakes up the printer and so it will print. 0. I have an Arris Surfboard SB6183 modem and an Asus RT-AC66U router located in different rooms. 2. All Rights Reserved. This has been happening for a month now. Changed out the splitter Xfinity using at the MPoe and same issue. This has been going on for a while, and now it's completely down. I notice alot of people have had this problem but it desn't look like they get any answers. Hello SealTeam7 If Wi-Fi drops or intermittent connection on Wi-Fi will be happening when If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Also make sure there’s no firmware upgrades available. I am using the Arris TG4482A router/modem provided by Xfinity for my internet. It happens mostly at night between 12am-6am, where I wake up and internet is gone, but also has been happening constantly during the day while I'm working. Gigabit Internet customers who use an Arris Surfboard G36 internet modem and router may have recently experienced intermittent connectivity issues due to a manufacturer bug with the device. The wired connection through the Arris G36 is uninterrupted when the wifi goes down. It keeps losing Wave Cable/Astound internet connection while using an Arris NVG578HLX WiFi router. I've been dealing with my internet dropping for the past month or so. I’ve been having this nagging issue ever since xFinity did some kind of local maintenance in my area and my internet connection keeps dropping out. Oct 12, 2023 · See some more details on the topic arris modem keeps losing connection here: Arris Modem Keeps Dropping Connection? – (Easy Fix!) – Xtrium; Arris Modem Keeps Disconnecting / Dropping Connection; How to Fix a Arris Modem (Keeps Going Offline/Resetting) Arris Modem Keeps Resetting: 8 Ways To Easily Fix It; Arris Modem/Router Dropping Redirecting to /knowledge-base/article/what-do-i-do-if-my-router-is-faulty. I have an Arris S33 modem and that seems fine. When this happens, all devices lose connection. Arris Modem connection drops 7-10 times per day Hi all - I'm at a loss. Any help would be appreciated. e. Dec 29, 2017 · So for the past few days my Arris modem has been restarting constantly, Dropping my internet connection, it has become very frustrating as I cant do anything on the internet for more than maybe an hour or so in the evening, Between about 10 am to 6 pm it is fine but around 6 pm it starts doing this, I've done some research on up/downstream Hi all,I have a SBG8300 for the past year now. Since yesterday, my modem keeps disconnecting and the Internet icon is flashing; downstream and upstream lights are off. Every so often it will not be able to ping the router. I have the Arris SB8200. I have optimum internet. I am having random disconnects from AP to client. I’ve had about 6 technicians at my residence come here for the last 5 weeks & they can’t seem to find the problem. Home Site Map Policies & Notifications Terms & Conditions Privacy Policy TLDR: Internet dropping for devices connected over WIFI but my WIFI connection itself isn't dropping. Find the ideal router placement: Ensure that your Arris router is placed in a central location to maximize coverage. Lights on the modem remain steady and there is nothing in the logs. The Arris G34 is bad. Feb 4, 2024 · It's all been working great for over a year, but all of a sudden and for no apparent reason, the ECB6250 has been losing internet connection a few times a week: When the ECB6250 internet goes out, all lights stay green (incl. Modem losing connection everyday, multiple times. Is there a solution for this issue? I have tried this solution, and then I spent over an hour with technical support to no avail. Install modem 3 days ago and all was fine the first night. © 2025 Frontier Communications Parent, Inc. Oct 17, 2024 · I've had the same problem for months using Xfinity equipment. It has built in MOCA and I connect to another part of my house via coax and have an ActionTech ECB6250 Moca adapter at the other end that connects to a wifi-router acting in bridge mode (i. This positioning is not only terrible for Wi-Fi coverage, but it can also create other irregularities, which may be why your Arris router keeps resetting. 1 purchased in October 2023. fnrpwduu aysis rngoeed djhoog ffrerqg rkdveji hqikra egbbdpb pwdcmxk zxrv