Polycom phone line unregistered I am unable to make any calls or receive any calls. If the phone line has an active call, a green color status displays. Your phone company won't be able to tell you shit because it's either reaching the providers network or its not. 0 and UCS 4. Apr 14, 2024 · However, when the phone boots up, it says "Line Not Registered". When I register a line, the line works but a little red X icon shows up next to it. This process may take a few minutes. See Configuring Your Network for VoIP Services. I came in at 8am this morning and they were all unregistered? Our cellphone apps and desktop apps were working fine though. According to office staff, the line on my desk there seems to be working. After a lot of searching i found out that in Dec 2, 2019 · Yesterday evening I had my 5 desk phones operating just fine until we left at 8pm. Everything looks great. It worked. Your phones support zero touch provisioning. URL for provisioning server, but on reboot it shows line unregistered, and I am unable to dial the *55*xxxxx code to verify the device. I am here to help you. 18. xxx. USER GUIDE 5. Please modify those settings to establish the connection-----I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. Nov 20, 2024 · Make sure that the poly desk phones have the zoom required firmware. 8) or that our internet is too slow (100mbs down / 25 mbs upstream). 4133. This is the root cause in 80% of cases. The phone will attempt to register the line on booting up. 168. Verify firewall settings. Now receiving a "Line Unregistered" message and icons. Follow the steps below to reset your Polycom phone to its factory settings without the admin password by using the MAC address as the password during the reset Polycom phone contacts boot server but cannot register. How to Factory Reset a Polycom Phone Using the MAC Address. If the phone is not registered: When you go off-hook, the phone displays the message URL call is disabled. 0 | May 2018 | 3725-48813-001 Polycom® VVX® Business IP Phones User Guide for the Polycom SoundStation IP 6000 Phone Icon Line or Call State Description Ringing The phone is ringing. plugged existing phone into same jack in my office, it worked 5. Dec 27, 2019 · You’ve got the right screen, but the credentials you would need to enter here are setup in FreePBX. And we have a Snom PA1 ATA configured as an extension to do overhead paging (line out to a Bogen amplifier with speakers) The Polycom phones are set up in a This tutorial is for users who want instructions on how to use the Polycom Quick Setup (QSetup) menu to activate the phone for service. I have had no problems before. xxx, but after a factory reset, the new phone is automatically being set to 192. Nov 26, 2019 · Polycom VVX 350 6 Line Desktop Business IP Phone with Power Supply (Renewed) Poly CCX 400 Desktop Business Media Phone (Polycom) - with Handset - Open SIP - Power Over Ethernet (POE) - 5-Inch Color Touchscreen - Works with Zoom, Teams, & More This causes Vertical phones to get stuck in Configuring mode. Did my response answer your question? My phone randomly through out the day will say line unregistered. Dec 9, 2022 · Hello, Our company has several Polycom VVX500 devices registered through the AT&T Office@Hand service running the latest firmware. If you are having trouble with registration issues such as line unregistered, URL call is disabled, network is down, and others, use these steps to perform initial troubleshooting before contacting Customer Support. Apr 10, 2024 · SRTP-Enabled Poly Phones; Resolution. Mar 3, 2021 · Using Polycom VVX450. Tried to connect with Business VoiceEdge Support multiple Line unregistered means that you have not setup the SIP address and gateway to make the calls. Sep 5, 2018 · Hello, We bought a Trio 8800 and we are using the phone with sip server and we using the software 5. I've seen the same top 5 causes of Voice-over-IP phones not working. Jun 27, 2017 · Therefore the Polycom VoIP FAQ contains this post here: Question: How can I find out my SIP or UC Software Version of my Phone? Resolution: Please check here . A little background to our setup, we're site to site to our datacenter which hosts the 3CX instance. The phon when started gets ip from dhcp, registering to sip server and everything seems fine. Thanks if anyone has an answer. Oct 29, 2019 · Rebooted the phone, background changes to 3CX backround but the line says it is unregistered. I think I have managed to solve the problem. 1. See Using Voice Mail on page 3-16. The phones may display Line Unregistered, and the time and date are out of sync. I'm able to log in to its WebUI, and do some configurations on it that are working; time and set are set (so it has internet connectivity), line label is set, etc. This may help: (FreePBX Wiki for setting up Poly phones) Sangoma Documentation Jan 12, 2015 · I have a polycom phone that I use at my desk in the corporate office and another in a remote site. wiped a known good phone, and let it register from my jack. 1 are for LYNC only. It's usually just a simple fix. Type of Phone: Polycom VVX 250. When you connect Poly VVX 300 and VVX 400 phones to a gigabit network, it may display a "Line Unregistered" message. Mar 3, 2023 · My Polycom VVX phones (mostly VVX 450 and one VVX 250) display "Line unregistered" errors throughout the day when using end-to-end encryption with OnSIP (cloud PBX provider). This device has 4 wired ports for LAN. The wireless connectivity and wired connectivity work great with any PC. The community's VoIP FAQ contains this post here: Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues? Nov 19, 2024 · We're having similar behavior with newer Poly phones (Edge e350) models. Unfortunately, I don't have any solutions at this time. How to: Send a fax by email; About TELAIR; Enabling Quality of Service (QoS) on a FortiGate Firewall for VoIP Service; Quick install TELAIR Connect on desktop (PC/MAC) Having phone issues? Here are step-by-step instructions on how to factory reset Polycom, Linksys, Cisco, Panasonic, Yealink, and Grandstream VoIP phones. As soon as they pick up the handset or initiate some action on the phone, the time seems to I have provisioned the phone in Teams, generated the verification code, updated the 6000 firmware to latest available (4. If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held, as shown next. Page 15 Poly Edge E300 Series Phone Hardware Descriptions - Front Reference Number Feature Feature Description LED bar Provides call and phone status information. Power - thes Apr 25, 2023 · Your Voice, Our Vision: Join us for a feedback session for the Contact List UI design Nov 14, 2024 · We're having similar behavior with newer Poly phones (Edge e350) models. They tend to go line unregistered and sometimes reboot from once to four times a day. Periodically, we will see "line unregistered". It causes Polycom phones to show Line Unregistered, URL Calling Is Disabled, Unknown Network Error, Invalid Hostname, a Red Triangle with an Exclamation point in the middle, and other Polycom errors that cause the phone to be unable to make/receive calls. However, if I plug a polycom device into it, I receive "Line Unregistered" errors. The phone then begins the registration process by sending a registration request to the SIP server. 2205, upgraded from 5. Simply follow this: Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server? Resolution: Please check => here <= Nov 17, 2024 · We're having similar behavior with newer Poly phones (Edge e350) models. Unregistered Line The phone is unable to place and receive calls. xxx, which is on another subnet entirely. As soon as they pick up the handset or initiate some action on the phone, the time seems to Jun 4, 2024 · DNS servers taking too long to forward Polycom's phones DNS lookup requests. They were - 8784933 - 2 The phone itself seems really nice, I was able to set it to take the static IP the old phone had at our firewall, so it powers up and gets IP and everything. 11 Typically, our phones use the subnet 192. After rebooting, the phone will return to its default configuration, ready for setup. TCP Time out and TCP Close Wait options need to be set to 660 seconds if applicable in the firewall. Do a factory reset on the poly desk phones. As soon as they pick up the handset or initiate some action on the phone, the time seems to Apr 15, 2020 · The IP phone is provided with that SIP URI and password, as well as the IP address of the SIP server. Mar 19, 2014 · Line works fine, can make calls and receive calls, except at some point during a call or during the 180 ringing, the message "Error: line unregistered" comes up. Things to check for: With the sdwan, do you have multiple isp's? Polycom Soundpoint 321 displays "URL Call is Disabled" and line unregistered We are a small office using a third party hosted VoIP service with 1 Polycom 321 Soundpoint phone, connected to a Virgin Media Hitron CGNV4. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. GTM 1: 8. At other times, users will report that the phone has the wrong time. Softkeys Select context-sensitive keys that display along the bottom of the screen. Popular Articles. 7. Set the 8x8 GTM on the phones or the phone VLAN. 1. Phones work fine on other networks. A green bar indicates an active call. A few minutes later the line goes red and they show a “Line unregistered” error. I'm not sure if these two issues are related. Please check the link above and check if the resolution there able to help you. 0. Plugged phone directly into several ports on the switch 2. One problem I'm running into with the Polycom phones, is I want Line Keys that I can configure as Speed Dial keys for different extensions. Learn how to resolve here. Today, the remote phone will not work and shows a message that the line is not registered. If the non-provisioned phone can contact the boot server, it displays a line labeled Setup. Aug 2, 2024 · Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. I did what they said, even though I’m sure there is a better way. The phones connect to the provisioning server, update, pull down the correct config (Provisioning successful message) and get a dial tone. Polycom Will Not Register Simple remedies explain in plain terms. View Full Document Jul 5, 2018 · I have a Polycom VVX 410 that randomly disconnects and displays 'Line Unregistered'. Unable to dial out on line. 2. Very randomly and - 8803647 Jun 4, 2018 · Have an IP 5000 soundstation that has been operational for a few months. Page 21 Getting Started with Your Phone If you want to Then do this In this post, we walk you through phone icons and status indicators of your Polycom VVX 310 business VoIP phone. Does anyone know how to fix my VoIP phones while having them go through the UDM-Pro. Do not set the GTM on the data network. The exchange looks something like this: The phone sends the registration request to the IP address of the SIP server. ipp. So what is happening is the connecting is probably timing out between the phones and the hpbx. 3. For a few moments, the phone is unresponsive, then it recovers. 8x8 says our dns must be too slow (Google 8. May 25, 2024 · We have Polycom phones with group paging enabled where there is a page soft key on the phones and all phones can be paged using that key. Reset phone by holding down 1,3,5,7 and then after the reset, i enter our vlan id of 1024. We do have some phones still working and it doesn't seem to be account specific, as we can sign in an account from a non-working phone onto a working phone OK. When end-to-end encryption is not enabled on OnSIP's end, the errors do not appear. When I check the line it says: Line (line name) (Not Registered) Server (xxx. Voice mail message You have a new voice mail message. The call keeps on following its course, doesn't disconnect or anything, but the line is showing as unregistered, until it reregisters. Sometimes it fixes itself after a minute or two, other times we reboot it and it is fine. 16. 28. They said that we couldn’t use the UDM-Pro with the phones, as the phones must be connected directly to their router, instead of going through the UDM-Pro. The linked post talks about provisioning which does not match your case where you state you cannot register your phones. The UCS 4. Checked the setting in web ui and can see it have pulled down the display name etc. net) (Not Registered) What am I doing wrong? Is there something I need to add to the config file? Here is the registration config: Line unregistered is a network issue. Line keys Select a phone line, view calls on a line, or quickly call a favorite contact. When a Polycom phone is trying to reach out to the Intermedia server to receive registration, the phone is asking a certain DNS server for its address. Phone Line SRTP-Enabled Poly Phones; Resolution. 5 or even UCS 4. I am seeing the extension number on the top left. After factory reset, the desk phones will contact poly and then zoom for latest provisioning and firmware updates. Registered line Apr 24, 2018 · Phone: Polycom VVX 300 running UC Software version 5. The extension is configured correctly and the MAC address is added to the extension in freePBX. 4. That we should purchase the 8x8 device that sits on our networ Is anyone else having an issue with phones connected to the Teams SIP gateway showing as unregistered in the last couple of hours? We're using Polycom VVX phones. swapped patch cable going from switch to patch panel. It's by far an "unattended" remote provisioning process but all the same I have managed to provision a Polycom VVX410 as a remote extension against my 3CX instance running in Google Cloud that was deployed via 3CX Express deployment. If the phone line has one or more held calls, a flashing red color status displays. Phone was rebooted multiple times. Jan 24, 2018 · Hi YiannisH, Thanks for your reply. 0515) and factory reset/applied the noam. 8, SIP 3. Any ideas on what could be The following table displays the phone icons and status indicators that display on VVX 600 series media phones Icon Description Icon Description Registered line Status indicators in Lines screen. Jun 27, 2016 · Hello everyone, I have come here as a last attempt to get some solutions to a problem we are having with 3 Polycom vvx 300 phones. The phones then re-register within 15 - Jan 7, 2013 · welcome to the Polycom Community. I have confirmed its connected to the right network. 3 have been released Mar 18, 2016 · - the URL call disabled / line unregistered mean just that - that the line is unregistered from the SIP server - the phone would not do that on its own we run thousands of VVX's without a hitch all using UDP. The following icons and indicators indicate phone, call, or buddy/contact status or indicate that a feature is enabled. A few minutes later they reconnect. . Apr 22, 2024 · When connecting Poly VVX 300 and VVX 400 phones to a gigabit network, the phone does not connect. Page 21 Getting Started with Your Phone If you want to Then do this Sep 9, 2014 · I have a cradlepoint MBR1400 Router/Modem. Jul 5, 2018 · I have a Polycom VVX 410 that randomly disconnects and displays 'Line Unregistered'. A flashing red bar indicates held calls. Mar 10, 2021 · I have the appropriate firewall policies in place. 7, UCS 3. Sometimes this happens while the phone isn't being used and sometimes this happens when the phone is in use, forcing the call to be dropped. 4 as part of troubleshooting but it keeps popping up with "line unregistered" after User Guide for the Polycom SoundStation IP 6000 Phone Icon Line or Call State Description Ringing The phone is ringing. 6. 200. There must be a reason for the Phone not registering. The following has been attempted to resolve: -Rebooting by unplugging phone from line (multiple times) -Reset to factory configuration (twice) Oct 25, 2024 · We're having the same issue with Poly Edge e350s. 11 I recently took on the task of managing 50 Polycom VVX311 phones to save our organization a lot of money on per-extension fees that were charged by the previous phone provider. Has this phone ever worked or has it recently stopped working? Is there a reason for this phone to be on such an old Firmware ? SIP 3. 3. But cannot call or use the phone as line unregistered. 8. 84. How do i fix this? As per following reference here and here this is general error that means the phone cannot authenticate with the SIP proxy. 40. Unregistered line Do not Disturb enabled Oct 7, 2014 · welcome to the Polycom Community. The tutorial also sho • Select a phone line or line key to access the Dialer. If the phone is provisioned, it displays the line label set in Interaction Administrator. Did my response answer your question? Apr 23, 2019 · We have several VVX 600 phones. We opened a ticket with Zoom and they had us enable some advanced logging on the phone so we're waiting for it happen again so we can submit the logs. 9; GTM 2: 192. But after 20 minutes its saying line unregistered. abtem itsv rxzuno lprsvt aeab gpusdrm chki jxtk qrujz dxvw